MySpace Business Online Business Solutions for SME's
Affordable Web Space & Unlimited Emails for Business

Support Page

On This page you will find the Frequently Asked Questions (FAQ's) that will answer any issues you may have but if not then please open a support ticket (click on link)

Frequently Asked Question:

Click on question below for answers.

(1)... Why when I am making payment the charge is 83.88 euro?
(2)... Can I cancel my account?
(3)... If I cancel then will I get a refund?
(4)... What will a website look like?
(5)... Can I update my website with new information?
(6)... How do I set up my email accounts on my computer?
(7)... I am having problems with my emails what should I do?
(8)... Will I get enough notice for to renew my accounts with you?
(9)... Are my online payments secure?
(10). Will I be found in Google?
(11). Is my website optimised for search engines?
(12). How do I set up an e-Commerce website?
(13). Are there any hidden charges?
(14). If in a few weeks time that I need extra email accounts on top of the existing accounts then will any charges apply?
(15). How many email accounts can I have?
(16). How much text can I have?
(17). How many images can I have?
(18). If I require further pages then what charges apply?

(1)... The charge for the complete package is 6.99 euro per Month but is paid annually and in advance. You will not be billed again until next year of which an invoice for your annual upcoming subscription will be emailed to you approx. 4 weeks before due date.

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(2)... You can cancel your account at any time. There are no contracts and to cancel your account you just simply ignore the annual invoice sent.

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(3)... All accounts are paid yearly in advance and no refunds will be given for any cancellations within that years period.

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(4)... Click Here to scroll to end of page to view a basic sample layout.

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(5)... Although the package comes as is and all you pay for is hosting then any updates will be charged as an extra. Contact Us for full details on updating charges.

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(6)... Setting up your email account on your computer(s) of choice is easy. Once we set up the email accounts on our servers then you will receive, by email, fax or post as your choice, a step by step instruction on how to finish set up on your own PC. We also provide video tutorials on how to finish this set up on your own computer. To view tutorials then Click Here.

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(7)... Watch the Tutorials again and then follow the step by step instructions on how to set up on your email client (Pegasus, Outlook or Outlook Express etc.) If you are still experiencing problems then open a support ticket by clicking on the link at top of this page.

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(8)... Invoices will be sent annually in advance, approximately 4 weeks before account is due for renewal. If you do not wish to renew at this time then simply ignore invoice. If you wish to renew then pay invoice within the 10 days allowed as per terms of invoice.

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(9)... All online payments are made through PayPal. PayPal accept credit cards and debit cards and PayPal's website is a secure socket layer website (SSL) that is tried and trusted worldwide. PayPal are the method of payment for all transactions on eBay.

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(10)...  All websites built by MySpace Business will be search engine friendly. This is not to be confused with search engine optimisation which is a separate and ongoing service supplied by specialist companies. Contact us for full details should this service be of interest to you.

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(11)... Refer to answer number 10 (directly above).

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(12)... E-commerce or online shops come at an additional charge of 5.99 per Month and is essentially two websites in one in that you will receive an administration area website where you can add, subtract products, change prices, description etc. etc. You can also choose to accept payments for purchases yourself or by PayPal , WorldPay, cheque or a combination of all. As you will be responsible for updating website then no additional charges will be applied. Contact us for full details.

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(13)... No Contracts and No Hidden Charges. What you see is what you get.

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(14)... If you feel you need additional email accounts on top of the ones already set up then contact us to set up on servers for you. There will be no additional charges as all email accounts are unlimited to you at any stage.

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(15)... Unlimited, as many as you feel necessary with no additional charge.

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(16)... The free website is 3 pages therefore you can have as much text as necessary to fill these 3 pages. It is always in your best interest that you keep your information and message as short as possible for your potential client to read. Always bare in mind that a potential client having to scroll forever downwards to read your content will quickly leave your website.

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(17)... Including Logo which appears on all 3 pages then you have an additional 5 images per page which is 15 images and including Logo is 18 images for a website. If you wish for extra images or a gallery page then additional charges will apply. Contact us for full details and price.

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(18)... If you wish for extra images or a gallery page then additional charges will apply. Contact us for full details and price.

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Example Basic Layout:

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Logo Here

Slogan/Logo Header

Home Page | About Us Page | Contact Us Page

 
    Main Body Text Inserted Here (for each page)  

Copyright & Contact Information Footer

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